Frequently Ask Questions

Question: 01. Is your support 24x7?

Yes. We provide fast support and service 24x7x365.

Question: 02.How to order Domain and Hosting?

First off all everybody must have to create an account by going to link then search your expected domain. When you get your expected domain then select your preferred hosting package then add to card finally go through step by step

Will I able to transfer my domain?

Absolutely you can. Once if you want to transfer your domain. You can transfer at any time.

Question: 03.How can I pay?

We accept most of the payment system which is available in Bangladesh.Listed below…1. Bkash 2. Nagad 3. Rocket 4. Upay 5. Agrani Bank 6. Islami Bank

Question: 04. Does ClickHost BD offer phone support?

We have dedicated team for providing professional support service 24/7/365 by phone, live chant and email.

Question: 05. Can I run a business?

Absolutely! Hundreds of thousands of small businesses use Webs for their websites. Whether it’s a simple business site or a full-fledged online store, you can do it here. We also offer Premium Services like the ability to register a custom domain name (like to put a truly professional finish on your site.

Question: 06.Can I get my website listed in Google?

Certainly, once you create your site, simply post your URL to Google’s free site submission page. Note: It may take a few days to a few weeks to get listed.

Question: 07.Does your hosting come with a control panel?

Yes, your hosting comes packed with the world's number one control panel, cPanel. You can read more about cPanel

Question: 08. In which country is your hosting based?

You can choose between hosting in our UK or US based facility. Either facility delivers fantastic speeds globally, however for best performance we'd recommend that during checkout you choose the facility closest to the majority of your visitors. You can also enable a free CloudFlare CDN from your control panel which will serve up static content such as images from over 100 global locations serving every continent, speeding up service to your visitors wherever they are.

Question: 09. Can I upgrade my account if I need to?

Yes, you can upgrade at any time. If you want to upgrade your service from one hosting package to other hosting package or shared host to dedicate hosting server. We will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.

Question: 10. How long does it take to set up a new account?

Accounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.

Question: 11. Do I need to transfer my domain to you?

We offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with ClickHost BD or keep your domains at any registrar you choose.

Question: 12. Can I have additional domain names pointed at my account?

Yes. Some of our plan has option use multiple domain name in one hosting package

Question: 13. How secure are your servers?

Extremely. You can see an overview of the security measures we have in place that keep our web hosting incredibly secure.

Question: 14. What servers do you run?

Our servers have high end Intel Xeon processors (8+ cores) with at least 32GB RAM. The drives are configured in a RAID array, which provides for protection in the event of drive failure as the data is distributed across multiple disks. In most drive failure instances, we are able to replace the faulty disk without even taking the server offline.

Question: 15. What billing cycles do you offer?

We offer yearly billing cycle. The billing cycle will be start from your purchase date to next year on the same date.

Question: 16. Will my account be backed up?

We take an automatic backup on a daily basis for all accounts. Customers on our Startup and Performance plans can restore files directly from these backups via your control panel, as well as initiate on-demand snapshots of their account.The automated backups we take are strictly speaking for the purposes of full server restoration, and as per our terms, we do not guarantee the availability of these backups. We would therefore recommend that customers purchase our professional backup solution, CodeGuard, which will take a daily backup and enable you to automatically restore your site or individual files as needed. CodeGuard can be added during the order process.